If you are unsatisfied with a purchase that you have received from Pure-N-Simple Soap, we would be more than willing to fully refund and or exchange something that might fit your needs better. We will do everything we can to make you a happy and very satisfied customer. Here are the following steps.
Give us a call or email us. We would love to talk to you, and know the details. Was the product damaged, did we accidentally send you the wrong item/scent, or are you just not satisfied with the product? Regardless of what the reasons- we will still refund you. We would just like to know- particularly if it was an error on our part.
Simply return the used or unused product to us and or proof of purchase and we will gladly refund you for the cost of returned item and reimburse you for shipping as well.
Please understand that once you have returned a product and then repurchase the same product, you will not be able to get a refund for the same product again. We sadly state this only to discourage those who would try to take advantage of getting free goodies.
5506 Route 22
Salem, NY 12865